Cancellations & Refunds Policy
At Aquahost, we are committed to providing transparent refund policies. We understand that sometimes services may not meet expectations, and we aim to keep the refund process simple and fair for eligible services.
Refund Policy Options
1. 7-Day No Questions Asked Policy
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Cancel your service within 7 days of activation for any reason.
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Refund Processing: Only 5% gateway fee will be deducted.
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Timeline: Refund processed within 7 working days.
2. 30-Day Conditional Refund Policy
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Refund request within 30 days of activation with valid technical reason.
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Deductions: 5% gateway fee + prorated usage charges.
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Technical issue proof may be required.
Refundable Hosting Plans
The following hosting services are eligible for refund under our standard refund terms:
- Monthly Web Hosting
- One Domain Hosting
- Multi Domain Hosting
- Unlimited Hosting
- Business Web Hosting
- cPanel Web Hosting
- Plesk Web Hosting
- Reseller Web Hosting
- Cloud Hosting
Note: Except these hosting services, all other products & services are non-refundable.
Non-Refundable Products & Services
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Google Workspace & Titan Email Services – These are third-party products. Once the email service is registered or activated, no refund will be provided under any circumstances.
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Domain Registration & Transfers – Domains cannot be unregistered after registration.
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VPS Hosting Services – Resource allocation by data center providers makes refunds unavailable once provisioned.
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Dedicated Server Hosting – Physical server deployment costs are non-recoverable.
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Server Licenses (cPanel, DirectAdmin, etc.) – Once issued, licenses cannot be refunded.
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Setup & Migration Services – Completed professional services are non-refundable.
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Cryptocurrency Payments – All crypto payments are strictly non-refundable.
How to Request Refund
If you believe you are eligible for a refund, follow these steps:
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Step 1: Submit a Support Ticket with subject "Refund Request".
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Step 2: Provide your Account Holder Name, Bank Account Number, and IFSC Code for refund processing.
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Step 3: Submit valid ID proof for verification if required.
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Step 4: Our team will verify your request and process refund within 7 working days.
Late Payment & Non-Payment Policy
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Late fee may apply if invoice is unpaid after 5 days.
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Account Suspension: Services will be suspended on due date if unpaid.
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Account Termination: Suspended accounts will be permanently terminated within 3 days.
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Data Recovery: Terminated account data cannot be restored.
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Outstanding Balance: New orders will not be activated for customers with unpaid invoices.