We believes in helping all our customers as far as possible, but due to some unavoidable circumstances user may be unsatisfied with our services. In such case of dissatisfaction from our services, Clients have the liberty to cancel their services and request a refund from us. Products purchased from Aquahost may be refunded only if cancelled within the timeframe listed under Standard Refund Terms unless noted otherwise herein. If you cancel Products/Services that are eligible for a refund under our Standard Refund Terms user will receive a refund (2% Gateway Charges + 18% IGST Charges will be deducted) for your service with us, under the following conditions. Our Policy for the cancellation and refund will be as follows:
Who Can Apply For Refund
If the services provided by us are not as per mentioned in our website or services are not functioning properly, we will refund your amount, Just request us for a Refund within the first 24 Hours of your hosting account activation. We'll refund your hosting subscription fees. Refunds will be promptly issued within Next 3 Days AFTER verification of Valid id Proof & 20% Money will be deducted (2% Gateway Charges + 18% IGST).
Refundable Hosting Plans: 1. One Domain Hosting 2. Multi Domain Hosting 3. Unlimited Hosting 4. Business Web Hosting 5. cPanel Web Hosting 6. Reseller Web Hosting Except these 6 Services, all other Products & Services are Non-Refundable.
Refund Will Not Be Granted In Following Cases:
Refunds are Limited to one per customer (i.e. multiple services don’t qualify or multiple signups).
Aquahost does not issue any refund for Combo Plan orders or If any coupon code or Promo availed Purchase Products under any circumstances.
If user misbehave or uses abusive language with Aquahost Staff on Chat, Call or Ticket. Account will be Terminated Instatly or Completely Ban.
If we found user's contact details is incomplete or incorrect like Invalid Phone or Mobile number, E-mail Address, Name and Address. In Such case Account details and document details (Voter ID, Adaar Card or Passport) should be matching else refund will be canceled and account will be Ban.
Once Domain is Registered or Activated user can not Cancel / can not change their Domain Name / can not get Refund.
Products & Services that are Non-Refundablethe: Domain / SSL / VPS / Dedicated Server / Gsuit E-mails / Office 365 Business Essentials.
No refund will be made if your Service(s) is Suspended ( Due to Phishing & Copyright Content or Code / Email Marketing / Email Abuse / Account Over-use / Misuse of our service / Inappropriate / Illegal / Immoral / Over Use of (Ram / CPU) / Use of Freenom Domain / Use of Famous Brands Name for buying web hosting or domain ) or terminated or violations of Terms and Conditions.
Refund Requests
If you think you are eligible for a refund, you can submit a Helpdesk Ticket Here. You must provide UPI & Paytm Number For Refund.
Cancellation Process
User can cancel their services any time but it does not mean user will also get refund.
Select My Services > Select the account to be cancelled > Click on Request Cancellation. Cancellation requests via Support Ticket are not accepted.
Late Payment or Non-Payment
If you do not pay our services renewal invoice within 5 days, after its DUE DATE then Invoices overdue for over 5 days will be charged as a late fee/interest up to 10-20% for Renewal Depending on the Services.
Unpaid invoices may result in the suspension of that hosting account on last due date & termination will be done within 10 days of suspension of that hosting account.
If user account gets terminated, the data residing on it won't be restored and will be treated as a new account.
Note: If user fail to renew on time & if their hosting account was terminated then Aquahost will not be the responsible for user's website data (so please renew on time).
We will not activate new orders or activate new packages for customers who have an outstanding balance on their account.
