We believe in helping all our customers as far as possible, but due to some unavoidable circumstances, users may be unsatisfied with our services. In such cases of dissatisfaction with our services, Clients have the liberty to cancel their services and request a refund from us. Products purchased from Aquahost may be refunded only if canceled within the timeframe listed under Standard Refund Terms unless noted otherwise herein. If you cancel Products/Services that are eligible for a refund under our Standard Refund Terms, you will receive a refund (2% Gateway Charges + 18% IGST Charges will be deducted) for your service with us, under the following conditions. Our Policy for the cancellation and refund will be as follows:
Who Can Apply For Refund
If the services provided by us are not as per mentioned on our website or services are not functioning properly, we will refund your amount. Just request us for a Refund within the first 24 Hours of your hosting account activation. We'll refund your hosting subscription fees. Refunds will be promptly issued within the next 3 days AFTER verification of Valid ID Proof & 20% Money will be deducted (2% Gateway Charges + 18% IGST).
Refundable Hosting Plans:
1. One Domain Hosting
2. Multi Domain Hosting
3. Unlimited Hosting
4. Business Web Hosting
5. cPanel Web Hosting
6. Reseller Web Hosting
Except these 6 Services, all other Products & Services are Non-Refundable.
Refund Will Not Be Granted In Following Cases:
Refunds are limited to one per customer (i.e. multiple services don’t qualify or multiple signups).
Aquahost does not issue any refund for Combo Plan orders or if any coupon code or promo was availed for purchase.
If the user misbehaves or uses abusive language with Aquahost staff on chat, call, or ticket, the account will be terminated instantly or completely banned.
If we find the user's contact details to be incomplete or incorrect, like an invalid phone or mobile number, email address, name, or address. In such a case, account details and document details (Voter ID, Aadhaar Card, or Passport) must match, else the refund will be canceled and the account will be banned.
Once a domain is registered or activated, the user cannot cancel/change their domain name or get a refund.
Products & Services that are Non-Refundable: Domain / SSL / VPS / Dedicated Server / Gsuit Emails / Office 365 Business Essentials.
No refund will be made if your service(s) is suspended due to issues like phishing, copyright violations, email marketing, account overuse, or any misuse of services. For more details, refer to our Terms and Conditions.
Any **credit balance added by the user is non-refundable** under any circumstances.
Refund Requests
If you believe you are eligible for a refund, you can submit a Helpdesk Ticket Here. Please provide your UPI & Paytm Number for the refund.
Cancellation Process
The user can cancel their services at any time, but this does not guarantee a refund.
Select My Services > Select the account to be canceled > Click on Request Cancellation. Cancellation requests via Support Ticket are not accepted.
Late Payment or Non-Payment
If you do not pay our services renewal invoice within 5 days after its due date, overdue invoices may incur a late fee of up to 10-20% depending on the services.
Unpaid invoices may result in the suspension of that hosting account on the last due date & termination will occur within 10 days of suspension.
If a user’s account is terminated, the data residing on it cannot be restored and will be treated as a new account.
Note: Aquahost is not responsible for user data if the hosting account was terminated due to non-renewal on time.
We will not activate new orders or packages for customers with an outstanding balance.
