Cancellations & Refunds Policy

At Aquahost, we are committed to providing exceptional hosting services and maintaining transparent refund policies. We understand that sometimes our services may not meet your expectations, and we want to make the refund process as straightforward as possible.

Refund Policy Options

1. 7-Day No Questions Asked Policy:

• Cancel your service within 7 days of activation for any reason without providing justification.
• Refund Processing: Only 5% gateway fee will be deducted from your total payment amount.
• Timeline: Refund will be processed within 7 working days after verification.

2. 30-Day Conditional Refund Policy:

• Request refund within 30 days of service activation with valid technical reason.
• Deductions: 5% gateway fee + prorated usage charges will be deducted based on days of service used.
• Valid Reason Required: Technical issues, service downtime, or functionality problems must be documented.

Refundable Hosting Plans

The following hosting services are eligible for refund under our standard refund terms:

• One Domain Hosting
• Multi Domain Hosting
• Unlimited Hosting
• Business Web Hosting
• cPanel Web Hosting
• Reseller Web Hosting
• Cloud Hosting

Note: Except these 7 services, all other products & services are non-refundable.

Non-Refundable Products & Services

• Domain Registration & Transfers - Once a domain is registered with the registrar, it cannot be unregistered or returned, hence no refunds are possible.
• VPS Hosting Services - Due to resource allocation and infrastructure setup, our data center partners do not provide refunds for VPS services once provisioned.
• Dedicated Server Hosting - Physical server deployment and configuration costs are non-recoverable from our data center providers, making refunds unavailable.
• Offshore DMCA Ignore Hosting - Specialized offshore hosting services with content protection policies are non-refundable due to setup complexity and legal compliance requirements.
• Server Licenses (cPanel, DirectAdmin, etc.) - Once registered with license providers, licenses cannot be unregistered or transferred, hence no refund applicable.
• Setup & Migration Services - One-time professional services that have been completed are non-refundable.
• Cryptocurrency Payments - All crypto payments are strictly non-refundable under any circumstances due to blockchain transaction irreversibility.

Refund Will Not Be Granted In Following Cases

• Multiple Refund Attempts: Refunds are limited to one per customer (multiple services or signups don't qualify).
• Promotional Orders: Aquahost does not issue any refund for combo plan orders or if any coupon code/promo was availed for purchase.
• Policy Violations: If user misbehaves or uses abusive language with Aquahost staff, the account will be terminated instantly and permanently banned.
• Invalid Information: If contact details are incomplete/incorrect or account details and document details don't match, refund will be canceled and account banned.
• Service Suspension: No refund if service is suspended due to phishing, copyright violations, email marketing, account overuse, or any misuse. Refer to Terms and Conditions.
• Account Credits: Any credit balance added by user is non-refundable under any circumstances.
• Resource Abuse: Accounts suspended for excessive resource usage, spam, or malicious activities are permanently non-refundable.

How to Request Refund

If you believe you are eligible for a refund based on our policy terms, please follow these steps:

• Step 1: Submit a Support Ticket with subject "Refund Request" and provide detailed reason (for 30-day conditional refund).
• Step 2: Provide your UPI ID or Paytm number for refund processing in the ticket.
• Step 3: Submit valid ID proof (Aadhaar Card, Voter ID, or Passport) for verification process.
• Step 4: Our team will verify your request and process refund within 7 working days after verification.

Service Cancellation Process

• Users can cancel their services at any time through client area, but cancellation does not guarantee refund.
• Cancellation Steps: Login to Client Area → My Services → Select Account → Click "Request Cancellation".
• Cancellation requests via support tickets are NOT accepted - must be done through client area only.
• Data Backup: Please backup your data before cancellation as account termination is irreversible.

Late Payment & Non-Payment Policy

• Late Fee: If renewal invoice is not paid within 5 days after due date, a late fee of 10-20% may be applied.
• Account Suspension: Unpaid invoices will result in immediate suspension on due date.
• Account Termination: Suspended accounts will be permanently terminated within 10 days.
• Data Recovery: Terminated account data cannot be restored and will be treated as new account signup.
• Outstanding Balance: We will not activate new orders for customers with unpaid invoices.