VPS Server Policy

Our refund policy is designed to be transparent while accounting for infrastructure costs:

• No Refunds After Activation: Once your VPS is provisioned and activated at the datacenter, we cannot issue refunds as resources are immediately allocated and non-transferable.
• 7-Day Money Back Guarantee: For new customers only, full refunds are available within 7 days of initial purchase if cancelled before server activation.
• Non-Refundable Services: Domain registrations, SSL certificates, and dedicated IP addresses are non-refundable once purchased.
• Service Credits: In exceptional cases, we may offer account credits at our discretion instead of cash refunds.
• Billing Cycles: All services are prepaid. Partial refunds are not provided for unused portions of billing cycles.
• Violation of TOS: No refunds will be issued for services terminated due to Terms of Service violations.

To request a refund, please contact our billing department with your order details before service activation.

Our Acceptable Use Policy outlines the acceptable and prohibited activities while using Aquahost's VPS servers. Users are expected to comply with this policy to maintain a secure and fair hosting environment.

• Prohibited content includes but is not limited to: illegal material, pirated software, hate speech, and adult content
• Resource abuse including cryptocurrency mining, proxy servers, and port scanning is strictly prohibited
• Spamming and phishing activities will result in immediate account termination
• All servers must comply with all applicable laws in India and the server location's jurisdiction

Our Resource Usage Policy defines the acceptable limits for server resources such as CPU, memory, and bandwidth usage. Users are required to adhere to these limits to ensure fair resource distribution among all users.

• CPU usage must not exceed 90% sustained for more than 15 minutes
• Memory usage must remain within allocated limits
• Bandwidth overages will be charged according to our published rates
• Persistent resource abuse may result in account suspension

Security is a top priority at Aquahost. Our Security and Compliance policy outlines the measures in place to protect VPS servers and user data.

• Users must maintain updated software and security patches
• Brute force attacks and vulnerability scanning are prohibited
• All servers must have a functioning firewall
• We reserve the right to suspend compromised servers to protect the network

Our Backups and Data Management policy provides guidelines on data backup procedures and data retention.

• Users are responsible for their own data backups
• We recommend maintaining at least three copies of important data
• Backup storage must not exceed allocated space

Users of Aquahost's VPS servers are required to adhere to our Terms of Service.

• All services are subject to our complete Terms of Service agreement
• We reserve the right to modify services and policies with notice
• Accounts must maintain valid contact information
• Payment disputes must be resolved through support tickets

Our Managed Server Hosting service is designed to provide you with peace of mind, allowing you to focus on your business while we take care of server-related issues.

• We will proactively monitor and manage server performance to ensure optimal operation.
• Security updates and patches will be applied promptly to protect your server from vulnerabilities.
• Technical support will be available to assist with server-related problems and inquiries.
• We will handle server backups and recovery processes to safeguard your data.
• Our team will assist with the installation and configuration of server software as needed.
• Managed services are focused on the server environment and do not cover issues beyond server management.

Our Unmanaged Server Hosting service provides you with full control over your server, but it comes with the responsibility of handling all aspects of server management.

• We provide the server infrastructure, but you are responsible for server configuration, security, and updates.
• Technical support is limited to network and hardware issues; server software and applications are your responsibility.
• You have the freedom to install, configure, and customize any software or applications on your server.
• Backups and data recovery processes are your responsibility; please ensure regular backups to prevent data loss.
• For server-related assistance, you may opt for our Managed Server services or seek third-party expertise.
• Unmanaged services grant you full control, but it's crucial to have the technical expertise to manage your server effectively.

As a provider of server and VPS hosting services, Aquahost.in operates under a strict Legal and Ethical Usage Policy.

• We are solely providers of server and VPS hosting services and do not engage in or endorse any illegal activities.
• It is your responsibility to ensure that your usage complies with all applicable laws and regulations.
• We do not allow any form of illegal, harmful, or unethical activities on our servers.
• If you engage in any unlawful activities, you will be solely responsible for the consequences.
• Aquahost.in will not be held responsible for legal issues arising from your activities.
• We reserve the right to suspend or terminate services immediately for policy violations.