VPS Server Policy

Our refund policy is designed to remain transparent while accounting for provisioning and infrastructure costs.

• No refunds after activation: Once a VPS is provisioned and activated at the datacenter, refund requests will not be accepted because server resources are immediately allocated and reserved.
• 7-day review window for new orders: New customers may request a refund within 7 days of initial purchase only if the service has not yet been activated.
• Non-refundable add-ons: Domain registrations, SSL certificates, software licenses, setup fees, and dedicated IP addresses are non-refundable once purchased or assigned.
• Service credits: In exceptional cases, Aquahost may issue service credits at its sole discretion instead of a cash refund.
• Prepaid billing: All VPS services are billed in advance, and no partial refunds are issued for unused time in an active billing cycle.
• TOS/AUP violations: Refunds will not be issued for accounts suspended, terminated, or restricted for policy violations.

For any billing concern, please contact our billing team with full order details before service activation.

Customers must use VPS services lawfully, responsibly, and in a way that does not disrupt other users, networks, or third-party systems. Common AUP standards across hosting providers prohibit phishing, fraud, malware, spoofing, scanning abuse, spam, and harmful deception. [web:438][web:433][web:434]

• Illegal, fraudulent, abusive, deceptive, or harmful activity is strictly prohibited.
• Hosting or distributing pirated software, exploit kits, malware, ransomware, spyware, botnet infrastructure, phishing kits, or scam content is not allowed.
• Port scanning, packet sniffing, interception, spoofing, brute-force attempts, unauthorized intrusion testing, and vulnerability probing without written authorization are prohibited.
• Sending spam, phishing emails, scam messages, or running misleading pages intended to steal credentials, payment data, or personal information will result in immediate action.
• DoS/DDoS attacks, amplification activity, abusive proxying, anonymization for malicious use, and traffic patterns that threaten upstream stability are prohibited.
• Customers must comply with Indian law and the laws applicable in the server jurisdiction, along with all lawful directions from competent authorities.

To maintain fair and stable performance, all VPS plans must operate within their allocated technical limits.

• CPU usage must not exceed 90% on a sustained basis for more than 15 consecutive minutes unless the plan specifically allows such load.
• Memory, disk, and network usage must remain within the limits of the purchased plan.
• Bandwidth overages, if applicable, may be billed at published rates or may require an upgrade.
• Persistent resource abuse, noisy-neighbor behavior, or workloads that negatively affect the node or network may lead to throttling, suspension, or upgrade requests.

Security remains a shared responsibility between the customer and Aquahost.

• Customers must keep operating systems, control panels, CMS software, and applications updated with current security patches.
• Each VPS should use strong passwords, access controls, and a properly configured firewall.
• Compromised, exploited, or abused services may be isolated, suspended, rate-limited, or blocked to protect the wider network.
• Aquahost may take urgent protective action without prior notice where there is a credible security risk to infrastructure, upstream providers, or third parties.

Unless explicitly included in a managed backup service, customers are responsible for protecting their own data.

• Customers must maintain their own verified backups of websites, databases, applications, and server configurations.
• We strongly recommend following the 3-2-1 backup principle for critical business data.
• Backup storage consumption must remain within allocated limits or purchased quotas.
• Aquahost is not liable for data loss caused by deletion, corruption, compromise, misconfiguration, ransomware, or customer-side operational failure.

All VPS services are governed by Aquahost’s overall Terms of Service and related service policies.

• Accounts must maintain valid contact, billing, and identity information.
• Aquahost may update services, pricing, features, and policies with reasonable notice where applicable.
• Failure to pay invoices on time may result in suspension, late fees, termination, or data removal in accordance with the service terms.
• All billing, service, and compliance disputes should be raised through official support or billing channels.

Managed VPS services are designed for customers who want infrastructure oversight and operational support from our team.

• We monitor core server health and assist with operating stability as covered under the purchased managed scope.
• Security patches and maintenance tasks may be applied as part of the management plan.
• We assist with common server-side troubleshooting, service availability checks, and baseline hardening.
• Managed support applies to the covered server environment and does not automatically include custom development, third-party code debugging, or application-level business logic issues unless explicitly agreed.

Unmanaged VPS plans give customers full control, but full responsibility also remains with the customer.

• Aquahost provides infrastructure availability and node-level service, while server administration remains the customer’s responsibility.
• Customers are responsible for server setup, software installation, updates, firewall rules, security controls, and application troubleshooting.
• Support on unmanaged services is generally limited to network reachability, virtualization layer issues, and hardware-related concerns where applicable.
• If customers require operating system, panel, security, migration, or application assistance, they may purchase managed support separately.

Aquahost provides hosting infrastructure only and does not authorize, support, or participate in unlawful, harmful, or unethical use of VPS services.

• Customers are solely responsible for the content, traffic, software, communications, and activities originating from their VPS instances.
• Use of our infrastructure for cybercrime, fraud, impersonation, unauthorized interception, financial abuse, unlawful scraping, credential theft, or deceptive operations is strictly prohibited.
• Aquahost shall not be responsible for any civil, criminal, regulatory, or contractual consequences arising from a customer’s misuse of services.
• Where misuse is detected or credibly reported, we may suspend, restrict, null-route, investigate, or terminate the service without refund.