Report Abuse - Aquahost

If you encounter abuse involving Aquahost hosting services, VPS servers, domains, email systems, or customer accounts, please report it promptly with complete supporting evidence so our team can assess and take appropriate action.

1 Contact Information

For abuse reports, please send an email to [email protected] with ABUSE REPORT in the subject line.

You may also open a support ticket for proper case documentation and follow-up.
For urgent threats such as active phishing, malware delivery, account compromise, or live attacks, include URGENT in the subject line.
Please use a valid contact email so our team can request clarification if needed.

Abuse complaints with clear evidence, exact URLs, timestamps, and affected IPs are typically easier to verify and resolve.

2 Types of Reportable Abuse

We investigate reports involving unlawful, harmful, deceptive, malicious, or policy-violating activity on services operating through our infrastructure.

Spam & Bulk Email Abuse: Unsolicited bulk email, mail bombing, email spoofing, or abusive campaigns.
Phishing & Impersonation: Fake login pages, payment gateway impersonation, credential harvesting, OTP theft, or brand misuse.
Malware Distribution: Viruses, trojans, ransomware, spyware, infected downloads, or malicious scripts.
Fraud & Scam Activity: Fake investment sites, deceptive payment pages, scam callback panels, or financial fraud.
Hacking Attempts: Brute-force attacks, exploitation attempts, unauthorized access, or malicious scanning.
Copyright / Trademark Violations: Unauthorized use of copyrighted content, logos, or protected brand assets.
Illegal Content: Any material or service that violates applicable laws or lawful government requirements.
Resource Abuse: Excessive or harmful use of server, CPU, memory, disk, or network resources affecting service stability.

3 What to Include

To help us review your complaint efficiently, please include as much accurate information as possible.

Detailed description: Explain the issue clearly and how it was identified.
IP address: Mention the IP involved in the abusive activity, if known.
Domain name(s): Include all related domains and subdomains.
Exact URL(s): Provide direct links to the abusive page, file, or endpoint.
Date and time: Mention the exact timestamps along with timezone.
Screenshots or logs: Attach evidence wherever available.
Email headers: For spam or phishing email complaints, include full raw email headers.
Your contact information: Share your name and valid email for follow-up.

Incomplete, vague, or unsupported reports may require additional information before action can be taken.

4 Abuse Response Process

All credible complaints may be logged, reviewed, prioritized, and investigated based on severity, evidence quality, and applicable legal requirements.

Receipt and logging: Reports are recorded for internal tracking and review.
Initial assessment: We classify the complaint and determine urgency.
Investigation: We may review service records, logs, account history, and technical indicators.
Enforcement: Action may include warning, remediation request, content disablement, suspension, restriction, or termination.
Monitoring: Resolved matters may be monitored to prevent repeat abuse.

5 Domains Registered With Aquahost

If a domain is registered through Aquahost but the reported content is hosted on another provider’s infrastructure, direct hosting-side removal may not be under our control.

Report the abuse to the actual hosting provider if the content is hosted outside our network.
Notify us if the domain is registered through Aquahost so we can review registrar-level options where applicable.
We may contact the registrant, request clarification, or escalate serious matters where justified.
Serious phishing, malware, fraud, or legally actionable abuse may lead to suspension, lock, or escalation where permitted.

6 Legal Compliance, Liability & Cooperation

Aquahost acts solely as a hosting and infrastructure provider and does not authorize, support, or participate in unlawful, fraudulent, deceptive, or abusive customer activity.

Law enforcement cooperation: We may cooperate with lawful requests, preservation notices, court orders, cybercrime investigations, and other valid legal processes from competent authorities.
No provider liability for misuse: Aquahost is not responsible for customer misuse of services, hosted content, software behavior, communications, or transactions originating from customer accounts.
Customer responsibility: Customers remain fully responsible for all activities, traffic, files, emails, domains, and applications operating through their services.
Protective action: We may suspend, restrict, null-route, disable, or terminate services without prior notice where abuse, fraud, phishing, malware, or credible legal risk is identified.
Evidence preservation: We may preserve relevant logs, tickets, account records, and technical evidence for abuse review, internal security purposes, or lawful disclosure where required.
False reports: Knowingly false, malicious, or misleading abuse reports may be rejected and may be escalated where legally necessary.

For related service rules, customers should also review our Terms of Service, Acceptable Use Policy, and Privacy Policy.