Report Abuse - Contact Information

If you encounter any abuse related to our hosting services or Aquahost accounts, we encourage you to report it promptly.

For abuse reports, please send an email to [email protected] with "ABUSE REPORT" in the subject line.

You can also create a Support Ticket for detailed documentation of the abuse incident.

Types of Reportable Abuse

We take all forms of abuse seriously and will investigate any reports related to the following activities:

• Spam & Bulk Email: Unsolicited mass emails or email marketing abuse
• Phishing Websites: Sites designed to steal personal or financial information
• Malware & Viruses: Distribution of malicious software or infected files
• Copyright Violations: Unauthorized use of copyrighted content or materials
• Hacking Attempts: Unauthorized access attempts or security breaches
• Resource Abuse: Excessive use of server resources affecting other users
• Adult Content on Shared Hosting: Inappropriate content on non-adult hosting plans
• Illegal Content: Any content violating applicable laws
• Trademark Infringement: Unauthorized use of trademarks or brand names

What to Include in Your Abuse Report

Providing detailed information helps us take swift and effective action. Please include the following in your report:

• Be as detailed as possible - More information helps us resolve issues faster
• IP Address: The server IP where abuse is occurring
• Domain Name: All domains involved in the abusive activity
• Timestamps: Date and time when abuse was detected (include timezone)
• Specific URLs: Direct links to abusive content or pages
• Screenshots: Visual evidence of the abuse (if applicable)
• Email Headers: For spam reports, include complete email headers
• Your Contact Information: For follow-up questions or clarifications

Note: Due to the volume of reports, we may not send a personal response to each message. However, rest assured that we will take necessary actions to ensure compliance with our Terms of Service and applicable laws.

Our Abuse Response Process

• Report Receipt: Your abuse report is immediately logged with a unique tracking ID
• Initial Review (2-24 Hours): Our abuse team reviews and assesses the severity
• Investigation (24-72 Hours): We investigate and take appropriate enforcement actions
• Resolution: Actions may include warnings, account suspension, or termination
• Monitoring: We monitor resolved cases to ensure continued compliance

For urgent security threats or active attacks, mark your report as "URGENT" for expedited processing.

Domain Names Registered with Aquahost

If a domain name is registered with Aquahost but not hosted on our network, verification or restrictive action may be limited.

To expedite resolution, we recommend:

• Report abuse to the actual hosting provider where content is hosted
• Notify us if the domain is registered through Aquahost
• We will contact the domain owner regarding reported violations
• Serious violations may result in domain suspension

Legal Compliance & Additional Information

• DMCA Compliance: All copyright complaints must be submitted to [email protected]
• Law Enforcement: We cooperate with legitimate law enforcement requests
• Privacy Protection: All reports are handled in accordance with our Privacy Policy
• False Reports: Malicious or false abuse reports may result in legal action

For more details on our abuse policies, please refer to our Terms of Service and Acceptable Use Policy.