Latest News & Updates

Dear Valued Customers,

Please be informed that our Technical Support Team will be on leave from 30th December to 3rd January.

During this period, basic support and minor fixes will be handled by our Basic Support Team to ensure uninterrupted service.

If you face any issues related to hosting or server, we kindly request you to raise a support ticket. Our team will review your request and get back to you at the earliest possible time.

On behalf of our entire team, we would like to wish you a very Happy New Year! 

Thank you for your continued trust and support.

Dear Valued Customers,

We are pleased to announce that our Indian server migration has been successfully completed. All customer websites have been migrated to our new, high-performance server infrastructure.

What's New
Your hosting services are now running on an upgraded server with:

Improved Performance: Faster loading speeds and better response times

Enhanced Stability: More reliable uptime and server stability

Optimized Infrastructure: Better resource allocation and modern configurations

Better Overall Experience: Improved performance across all services

All websites are now live and operational.

Action Required: Cloudflare & External DNS Users
If you are using Cloudflare or managing your DNS settings externally, you must update your DNS records with the new server IP address.

How to Access Your New Server Details:

Login to your AquaHost Client Area

Navigate to your service/product details section

Find your new server information:

IP Address

Hostname

Login URL

Nameservers

Please update these details in your Cloudflare or DNS management panel to ensure your website continues functioning properly.

Experiencing Issues?
If you notice any problems with your website or discover that some data has not been migrated:

Raise a support ticket from your AquaHost account

Describe the issue or missing data in detail

Our technical team will investigate and resolve it immediately

Important: Old Server Shutdown Notice
The old server will be permanently shut down on 29th December 2025 at 12:00 AM (midnight).

Please verify that all your data has been migrated successfully. If you find any missing or incomplete data, contact us immediately before the deadline so we can restore it from the old server.

Regarding Recent Downtime
We sincerely apologize for the extended downtime experienced over the past few days. We understand the inconvenience this has caused to you and your business operations.

Reason for Extended Downtime:

Due to the weekend combined with Christmas festival holidays, our datacenter had limited staff availability, resulting in longer-than-expected resolution times.

Our Response:

27th December: Immediately upon server failure, we set up a new high-performance server and began manual migration

28th December: Once the old server came online, we completed data migration to the new infrastructure

Current Status: All services now running on improved, stable infrastructure

Happy New Year 2026
As we approach the new year, we want to express our heartfelt gratitude for your continued trust and support.

Your faith in AquaHost motivates us to constantly improve and deliver better services. We are committed to providing excellent hosting solutions at affordable prices, and we will continue working diligently to exceed your expectations in 2026.

We wish you and your loved ones a prosperous and successful New Year 2026!

Thank you for being a valued part of the AquaHost community.

Dear Valued Customers,

We sincerely apologize for the extended downtime experienced on our Indian Shared Hosting (Old) server. We understand that the outage duration was longer than expected, and we truly regret the inconvenience this may have caused to your websites and services.

Current Update:
The old Indian server is now back online, and our technical team has successfully started the migration process to a new, upgraded, and high-performance Indian server to ensure better stability and reliability going forward.

During the migration process:

• There may be temporary downtime for some websites while data is being migrated (this is a possibility, not mandatory for all accounts).

• If you are using Cloudflare DNS or any external DNS manager, please update your domain with the new server IP address.

  • You can find the new server IP and hostname inside your Client Area or new cPanel.

• Once the migration is fully completed, we will share a final confirmation announcement.

After migration:
If you notice any issues such as:

• cPanel access problems

• Missing files

• Database or email issues

• Website not loading

Please raise a support ticket immediately, and our team will assist you on priority.

Once again, we sincerely apologize for the inconvenience caused due to the extended downtime.
Thank you for your patience, understanding, and continued support during this process  it truly means a lot to us.

Dear Customers,

We would like to inform you that due to internal issues at the data center, our Indian Shared Old Hosting server is currently facing instability. Because of this, you may experience some of the following issues:

• cPanel login not working

• Website not opening

• Certain hosting services not functioning properly

At this moment, the data center has not provided a confirmed timeline for complete resolution. We sincerely apologize for the inconvenience this situation may be causing.

Important Update & Good News

Considering the recurring instability and to ensure better performance and long-term reliability, our company has decided to transfer the old Indian Shared Hosting services to a new, upgraded, and high-performance data center.

Once the current services are back online, we will migrate all accounts to the new infrastructure so that:

• You get improved stability

• Better performance

• Minimal downtime while migration

• A more reliable hosting experience overall

This decision has been taken to ensure that such issues do not repeat and that you receive the quality of service you deserve.

Thank you for your patience and continued trust in us.

For any urgent concerns, please feel free to raise a support ticket.

Dear Customers,

We would like to inform you that a temporary technical issue was identified on our Singapore server, due to which some users were facing problems such as cPanel login issues and website accessibility errors.

Our technical team has thoroughly investigated the matter and the issue has now been successfully fixed. All services on the Singapore server are operating normally at this time.

If you are still facing any issues such as:

• Unable to log in to cPanel

• Website not loading

• Any other related problem

We request you to please raise a support ticket, and our team will get in touch with you at the earliest with a proper resolution.

Thank you for your patience and cooperation.